Document: Website Terms and Conditions of Sale
Applies to: www.gshsupplies.co.uk
Trader: GSH Supplies
Base: Morden, London, England
01
Introduction & Definitions

These Terms and Conditions ("Terms") govern your use of www.gshsupplies.co.uk and any purchase you make from GSH Supplies ("we", "us", "our"). Please read them carefully. By placing an order through our website, you agree to be bound by these Terms.

For the purposes of these Terms:

"Consumer" means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession, as defined by the Consumer Rights Act 2015.
"Contract" means the contract between you and us for the sale of Products.
"Products" means goods offered for sale on our website.
"Working Days" means Monday to Friday, excluding public holidays in England and Wales.

If you do not agree with these Terms, you must not use our website or place an order.

02
Information About Us

GSH Supplies is a business based in Morden, England. We operate the online shop at www.gshsupplies.co.uk.

LEGAL DETAILS

Trading name: GSH Supplies

Registered address: 15 Edward Avenue, Morden, Surrey, SM4 6EP

CONTACT

Email: info@gshsupplies.co.uk

03
Eligibility & Your Account

3.1 If you create an account, you must keep your password confidential and you are responsible for all activity under your account. Notify us immediately at info@gshsupplies.co.uk if you suspect unauthorised use.

3.2 We reserve the right to suspend or close accounts where we reasonably believe these Terms have been breached or for security reasons.

04
Products & Descriptions

4.1 We take reasonable care to ensure product descriptions, images and colours are accurate. Colours may vary slightly due to screen settings. Packaging may vary from images shown.

4.2 All products are subject to availability. We may withdraw products at any time.

4.3 Dimensions and weights stated are approximate.

05
Pricing & Availability

5.1 All prices are in pounds sterling (£) unless otherwise stated. Delivery charges are shown at checkout and may be additional.

5.2 Prices may change at any time, but this will not affect orders where we have already sent an Order Confirmation.

5.3 If we discover a pricing error on your order, we will contact you. You may cancel or we may cancel and refund you. We are not obliged to supply at an incorrect lower price.

06
Orders & Contract Formation

6.1 Our website is an invitation to treat, not an offer. Your order is an offer to buy.

6.2 After you place an order you will receive an automated order acknowledgement. This does not mean your order is accepted.

6.3 Acceptance occurs when we send an Order Confirmation email. At that point the Contract is formed.

6.4 We may decline orders if, for example, payment is not authorised, there has been a pricing error, or products are out of stock.

6.5 Please check your Order Confirmation. Contact us within [24 hours] if it contains errors.

07
Payment

7.1 We accept [Visa, Mastercard,  PayPal, Klarna, Apple Pay . 

7.2 Your card will be charged at the time of Order Confirmation, unless otherwise stated at checkout.

7.3 If payment fails, we will attempt to contact you. If not resolved within [48 hours], we may cancel the order.

08
Delivery & Shipping

8.1 We deliver to [UK mainland only / UK including Northern Ireland . Delivery options, timescales and charges are shown at checkout.

8.2 Estimated delivery times are estimates only. Under the Consumer Rights Act 2015, unless otherwise agreed, goods must be delivered within 30 days of the Contract.

8.3 If delivery is delayed, we will contact you. If we cannot deliver within the agreed time, you may cancel and receive a full refund.

8.4 Please inspect parcels on arrival. If outer packaging is damaged, please note this with the courier and contact us within [48 hours].

8.5 You must provide accurate delivery information. We are not responsible for delays due to incorrect addresses.

09
Risk & Ownership

9.1 Risk in the Products passes to you on delivery (when you or a third party nominated by you takes physical possession).

9.2 Ownership passes on full payment including delivery charges.

10
Right to Cancel – 14-day Cooling-off

CONSUMER CONTRACTS REGULATIONS 2013

If you are a Consumer in the UK or EU, you have a legal right to cancel a Contract within 14 days without giving any reason.

10.1 Cancellation period: 14 days from the day you (or someone you nominate) receives the last item of your order.

10.2 How to cancel: Email us at info@gshsupplies.co.uk with your order number and statement that you wish to cancel. 

10.3 Effects of cancellation: We will refund all payments including standard delivery cost (excluding any extra for express delivery) within 14 days of receiving the returned goods or proof of return.

10.4 Return of goods: Return goods within 14 days of cancellation, in original condition where possible. You are responsible for return costs unless goods are faulty. Cost of return: [Free returns? State cost e.g. £3.95 or customer pays courier cost].

10.5 Diminished value: You are liable for diminished value if handling goes beyond what is necessary to establish nature, characteristics and functioning of goods.

10.6 Exceptions: Right to cancel does not apply to: sealed goods not suitable for return due to health/hygiene once unsealed; bespoke/personalised goods; perishable goods; sealed audio/video/software once unsealed.

11
Returns, Refunds & Faulty Goods

CONSUMER RIGHTS ACT 2015

Goods must be of satisfactory quality, fit for purpose and as described. Your statutory rights are not affected.

11.1 30-day right to reject: For 30 days from purchase/delivery, if goods are faulty you can reject them and receive a refund.

11.2 Repair or replacement: After 30 days but within 1 year, if goods are faulty we will repair or replace them. We will bear costs. One repair/replacement attempt is permitted.

11.3 After 1 year: If goods are faulty, you must prove fault existed at delivery. If proven, you are entitled to repair/replacement, or price reduction/refund if that fails.

11.4 Non-faulty change of mind: Outside the 14-day cancellation right, we offer [30-day returns for non-faulty items in original condition with tags attached - amend to your policy] at your cost.

11.5 Refund timing: Refunds for faulty goods will be issued within 14 days. Refunds will be made to original payment method.

12
Intellectual Property

12.1 All content on www.gshsupplies.co.uk including text, graphics, logos, images and software is owned by or licensed to us and protected by copyright and other intellectual property laws.

12.2 You may view and print for personal, non-commercial use only. You must not reproduce, modify or distribute content without written permission.

13
Prohibited Use

You must not:

Use our site for unlawful purposes or in breach of these Terms;
Attempt to gain unauthorised access, introduce viruses or carry out denial-of-service attacks;
Scrape, crawl or use automated means to extract data without permission;
Use our branding or content to imply association without consent.
14
Limitation of Liability

14.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under English law.

14.2 If you are a Consumer, we are only liable for foreseeable loss caused by our breach. We are not liable for business losses.

14.3 If you are not a Consumer, our total liability shall not exceed the price paid for the relevant Products.

14.4 We do not guarantee our site will always be available or error-free.

15
Privacy & Data Protection

15.1 We process personal data in accordance with UK GDPR and Data Protection Act 2018.

15.2 Please see our Privacy Policy at www.gshsupplies.co.uk/privacy-policy for how we use your data, your rights, and how to contact us.

15.3 We use cookies as described in our Cookie Policy at www.gshsupplies.co.uk/cookie-policy.

16
Force Majeure

16.1 We are not liable for failure or delay due to events beyond reasonable control including strikes, natural disasters, pandemic, government action, failure of carriers or internet outage.

16.2 If such event lasts more than [30 days], either party may cancel affected orders with a full refund for undelivered goods.

17
Complaints

17.1 If you are unhappy, contact us at info@gshsupplies.co.uk. We aim to respond within [2 working days].

17.2 Consumers may also use the UK alternative dispute resolution (ADR) scheme. We will provide details on request. You may also complain to Trading Standards via Citizens Advice Consumer Service.

17.3 The EU Online Dispute Resolution platform no longer applies to UK traders post-Brexit, but EU customers may still access local ADR.

18
Governing Law

18.1 These Terms and any dispute or claim (including non-contractual) shall be governed by and construed in accordance with the law of England and Wales.

18.2 If you are a Consumer resident in England and Wales, courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings there. If you live in the EU, you may have rights to bring proceedings in your local courts under applicable consumer protection rules.

19
Contact Information

Questions about these Terms? Contact:

GSH Supplies

[15 Edward Avenue, Morden, Surrey, SM4 6EP]

Email: info@gshsupplies.co.uk

Website: www.gshsupplies.co.uk

20
Changes to Terms

20.1 We may update these Terms from time to time to reflect changes in law or our business. Please check regularly.

20.2 Changes will not affect existing Contracts. The version in force at time of Order Confirmation applies to that order.

20.3 Last updated: 13 September 2026

End of document • GSH Supplies • Morden, England